Support & Help
We're here to help you succeed with Clearwell AI. Find answers, get help, and connect with our team.
How Can We Help?
Documentation
Comprehensive guides and tutorials
Coming SoonVideo Tutorials
Step-by-step video guides
Coming SoonKnowledge Base
Searchable FAQ and articles
Coming SoonCommunity Forum
Connect with other users
Coming SoonContact Our Team
Email Support
Send us a detailed message
Business Hours
Monday - Friday: 8:00 AM - 6:00 PM EST
Saturday: 9:00 AM - 2:00 PM EST
Sunday: Closed
For urgent issues outside business hours, email us and we'll respond within 4 hours.
Frequently Asked Questions
How do I get started with Clearwell AI?
Getting started is easy! Sign up for a free trial, and our team will help you set up your first tank program. We provide onboarding support and training to ensure you're up and running quickly.
What compliance standards does Clearwell AI support?
We support AWWA, API 653, and AMPP standards. Our platform includes built-in checklists, templates, and reporting tools to help you maintain compliance with these industry standards.
Can I use Clearwell AI offline?
Yes! Our mobile app works offline, allowing your field crews to continue working even in areas with poor connectivity. Data syncs automatically when connection is restored.
How does the AI asset health monitoring work?
Our AI analyzes inspection data, corrosion rates, and maintenance history to provide real-time health scores for each tank. It identifies patterns and predicts potential issues before they become critical.
What kind of support do you provide?
We offer comprehensive support including documentation, video tutorials, live chat, email support, and phone support. Our customer success team works closely with you to maximize the value of Clearwell AI.
Still Need Help?
Can't find what you're looking for? Our team is ready to assist you with any questions or concerns.