Terms of Service

1. Acceptance and Modification of Terms

Your continued use of our platform constitutes acceptance of these terms. Clearwell AI reserves the right to modify these terms at any time, with changes becoming effective upon posting. It is your responsibility to review these terms periodically.

2. Service Description and Scope

Clearwell AI provides enterprise-grade, AI-powered tank management and asset health monitoring services designed for industrial, municipal, and commercial applications. Our services include predictive analytics, compliance monitoring, and automated reporting capabilities.

3. User Account and Security Obligations

• Maintain accurate, current, and complete account information
• Implement and maintain appropriate security measures for your account
• Notify us immediately of any unauthorized access or security breaches
• Ensure all users under your account comply with these terms

4. Acceptable Use and Prohibited Activities

You agree to use our services only for lawful purposes and in accordance with these terms. Prohibited activities include, but are not limited to: attempting to gain unauthorized access to our systems, reverse engineering our software, or using our services to transmit harmful or malicious content.

5. Intellectual Property Rights

All content, features, functionality, and intellectual property associated with our platform remain the exclusive property of Clearwell AI. You retain ownership of your data, but grant us a limited license to process and store it as necessary to provide our services.

6. Data Privacy and Security

We are committed to protecting your data in accordance with our Privacy Policy and applicable data protection laws. Our security measures include encryption, access controls, and regular security audits to maintain the integrity of your information.

7. Service Availability and Support

While we strive for high availability, we do not guarantee uninterrupted service. We provide support during business hours and maintain a 99.9% uptime commitment for our core services.

8. Limitation of Liability and Indemnification

To the maximum extent permitted by law, Clearwell AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages. You agree to indemnify and hold us harmless from any claims arising from your use of our services.

9. Termination and Suspension

We may terminate or suspend your access to our services immediately, with or without cause, and without prior notice. Upon termination, your right to use our services ceases, and we may delete your account and data in accordance with our data retention policies.

10. Governing Law and Dispute Resolution

These terms shall be governed by and construed in accordance with the laws of the State of New York. Any disputes arising from these terms or your use of our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

11. Contact Information

For questions regarding these Terms of Service, please contact us at hello@clearwell.ai.