Privacy Policy
This Privacy Policy describes how Clearwell AI, owned and operated by Industrial Compute LLC, a New York limited liability company ("we," "us," or "our"), collects, uses, discloses, and safeguards your personal information when you use our tank management platform and related services. This policy applies to all users of our services and is effective as of the date listed below.
1. Information We Collect
Account Information
- Personal identification information (name, email address, phone number)
- Company and professional information (company name, job title, department)
- Account credentials and authentication data
Operational Data
- Tank and asset information you submit to our platform
- Maintenance records, inspection reports, and compliance documentation
- User-generated content, configurations, and customizations
Technical and Usage Data
- Device information, IP addresses, and browser details
- Usage patterns, feature interactions, and performance metrics
- Log files, error reports, and system diagnostics
2. How We Use Your Information
Service Provision and Improvement
- Deliver and maintain our tank management platform and services
- Process transactions, manage accounts, and provide customer support
- Analyze usage patterns to improve functionality and user experience
- Develop new features and enhance existing capabilities
Communication and Support
- Send important service updates, security notices, and administrative messages
- Respond to inquiries, provide technical support, and resolve issues
- Send marketing communications (with your consent) about new features and services
Security and Compliance
- Protect against fraud, abuse, and security threats
- Ensure compliance with legal obligations and industry standards
- Conduct audits, investigations, and enforce our terms of service
3. Information Sharing and Disclosure
We Do Not Sell Your Data
Clearwell AI does not sell, rent, or trade your personal information to third parties for marketing purposes.
Service Providers and Partners
- Trusted third-party service providers who assist in operating our platform
- Cloud infrastructure providers, payment processors, and analytics services
- All service providers are bound by strict confidentiality agreements
Legal Requirements
- Comply with applicable laws, regulations, or legal processes
- Protect our rights, property, or safety, or that of our users
- Respond to government requests and regulatory inquiries
4. Data Security and Protection
Security Measures
- Enterprise-grade encryption for data in transit and at rest
- Multi-factor authentication and role-based access controls
- Regular security audits, penetration testing, and vulnerability assessments
- 24/7 monitoring and incident response capabilities
Data Retention
We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Data is securely deleted or anonymized when no longer needed.
5. Your Privacy Rights and Choices
Access and Control
- Access, review, and update your personal information
- Request correction of inaccurate or incomplete data
- Request deletion of your personal information (subject to legal requirements)
- Export your data in a portable format
Communication Preferences
- Opt out of marketing communications at any time
- Manage notification settings and frequency preferences
- Control data sharing and processing permissions
6. International Data Transfers
Your data may be processed and stored in countries other than your own. We ensure appropriate safeguards are in place for international data transfers, including standard contractual clauses and adequacy decisions where applicable.
7. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes through our platform or via email. Your continued use of our services after such changes constitutes acceptance of the updated policy.
8. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us at hello@clearwell.ai. We are committed to addressing your privacy concerns and will respond to your inquiry within a reasonable timeframe.
Effective date: 11/8/2025